Terms & Conditions

Accepting these terms

By using this site — browsing it, making a booking, or receiving messages about a booking — you agree to these terms. If you do not agree, please do not use the site. You must be at least 18 to make a booking.

Who you are contracting with

BookingVana is a booking platform. Independent businesses use it to publish their experiences and take reservations. BookingVana provides the software, the checkout and the messaging; it does not own, staff, supervise or deliver the experiences themselves.

When you book, your contract for the experience is with that business, not with BookingVana. The business sets its own prices, availability, cancellation and refund policy, safety rules and waivers, and is responsible for delivering what it sold you. Your contract with BookingVana is only for the use of this website.

Bookings and payment

• A booking is confirmed when payment (in full or as a deposit) has been taken and you have received a confirmation with a booking code. An unpaid or held slot is not a booking.
• Deposits. Where a deposit is taken, the remaining balance is due by the date shown on your booking and in the reminders we send. An unpaid balance may result in the booking being cancelled under the cancellation policy that applies to it.
• Card payments are processed by Stripe, and some bookings are invoiced through Shopify. Card details are entered on their systems and are never held here. Prices are in US dollars and exclude tax unless stated.
• Add-ons, promo codes, passes and gift cards apply only as described at checkout. Gift cards and prepaid passes are not redeemable for cash.
• Refundable security deposits, where charged, are returned after the experience less any deductions disclosed at the time of booking.

Cancellations, changes and refunds

The cancellation and refund policy is set by the business you booked with, is shown at checkout before you pay, and is the policy that governs your booking. Where a refund is due it is returned to the original payment method; how long it takes to appear is up to your bank.

A business may cancel or reschedule for weather, safety, staffing or other operational reasons; where it does, its policy governs what you are owed. BookingVana does not set, override or adjudicate these policies, and does not decide refunds.

Safety, waivers and conduct

Some experiences require a signed waiver before arrival; you will be sent a link if yours does. Where children take part, a parent or guardian must make the booking and sign for them. You are responsible for the people on your booking following the venue's safety instructions, and the operator may refuse or end participation for unsafe behaviour without a refund.

Messages and SMS program terms

Booking confirmations, reminders, balance-due notices and waiver requests are service messages about your own booking and are always sent by email.

Text messages — BookingVana booking notifications. BookingVana also sends these booking notifications by text message, but only if you opt in by checking the SMS consent box at checkout. That box is unchecked by default and separate from your acceptance of these Terms — agreeing to these Terms does not opt you in, and you can use BookingVana and complete a booking without joining. The program is transactional and sends booking confirmations, appointment reminders, balance-due notices, and waiver requests; it is never used for marketing.

Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time (or reply STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT). Reply HELP for help. You can also reach BookingVana support at support@bookingvana.com. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Numbers collected for SMS consent are never sold, rented, or shared; the only party that receives your number is our messaging provider, Twilio, solely to deliver these messages. The full program terms are in the SMS Program Terms, and how we handle your information is set out in our Privacy Policy.

Acceptable use

You agree not to:

• make fraudulent, speculative or automated bookings, or use someone else's payment method;
• interfere with the site, probe it for vulnerabilities, or scrape it at scale;
• resell a booking without permission; or
• upload or send anything unlawful, abusive, or infringing someone else's rights.

Access may be suspended where these terms are broken.

Content standards and reporting

The feed and profiles on BookingVana carry content posted by the businesses on the platform. There is zero tolerance for objectionable content. No one may post sexual or adult content, content that sexualises a minor, graphic violence or threats, hate or targeted harassment, spam or scams, content promoting illegal goods or activity, or content that impersonates someone or infringes their intellectual property.

Anyone can report a post — no account is needed — and any signed-in user can block a creator so their posts never appear again for that user. Reported content is reviewed by BookingVana, and content that violates these standards is removed, typically within 24 hours of a report. Accounts that post it may be suspended or removed.

If you sell on the platform

Businesses selling through BookingVana additionally agree to keep an active, verified Stripe account, to describe and price their offerings accurately, to honour the policies they publish, to hold any licences and insurance their activity requires, and to comply with the law that applies to it. BookingVana charges a platform fee on transactions, disclosed when selling is enabled, and may suspend an account that breaks these terms or exposes customers to risk. Sellers are responsible for their own tax.

A fuller Seller Agreement governs payouts, fees, prohibited categories and tax; where it conflicts with this section, that agreement governs.

Content and intellectual property

The site, its software and its design belong to BookingVana or its licensors. Photos, videos and descriptions of an experience belong to the business that published them. If you upload content, you keep it, and you grant the business and the platform permission to display it in connection with the booking service.

Disclaimers and limits on liability

The site is provided “as is”. We do not promise it will be uninterrupted or error-free.

BookingVana is not liable for the acts, omissions, safety, quality or cancellation decisions of the businesses that sell through it — your remedy for the experience itself is against that business. To the fullest extent the law allows, BookingVana is not liable for indirect, incidental or consequential loss, or for lost profit or data. Where liability cannot be excluded, it is limited to the amount you paid for the booking the claim relates to.

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or anything else that cannot lawfully be excluded — and none of this affects consumer rights you have under the law where you live.

Indemnity

You agree to cover reasonable losses arising from your misuse of the site, your breach of these terms, or your violation of the law or of someone else's rights.

Changes and termination

These terms may change; the date at the top of this page shows when they last did, and material changes will be announced before they take effect. Bookings already made are governed by the terms in force when they were made. Access may be ended where these terms are broken.

Governing law

These terms are governed by the laws of the State of New York, United States, and the courts of New York have jurisdiction — without affecting consumer-protection rights you have where you live.

Contact

Questions about these terms:

• Email: support@bookingvana.com
• Web: https://www.bookingvana.com